CX Miner
AI-Powered Customer Feedback Intelligence Platform
Transform the flood of online reviews, support tickets, and social mentions into strategic, actionable insights. CX Miner uses IBM Granite with RAG to deliver enterprise-grade customer intelligence to businesses of all sizes.
The Problem
Businesses face an overwhelming flood of unstructured customer feedback scattered across multiple platforms. SMBs in travel, hospitality, and professional services lack the sophisticated tools available to large enterprises — leading to missed opportunities, damaged reputation, and hindered growth.
Core Capabilities
What makes CX Miner different
Multi-Channel Feedback Ingestion
Connect to 15+ feedback platforms including Google Reviews, Trustpilot, Yelp, Facebook, LinkedIn, and App Stores with intelligent data normalization.
AI-Powered Sentiment Analysis
IBM Granite 3.3 8B Instruct with RAG-based contextual accuracy for sentiment scoring, business impact assessment, and multi-language support.
Intelligent Action Queue
AI-driven prioritization by urgency and business impact with auto-generated brand-consistent responses. 2.3min avg response, 94% auto-resolved.
Dynamic Theme Clustering
ML algorithms discover emerging topics and trends with visual heatmaps, keyword velocity analysis, and predictive trend detection.
How It Works
Connect and ingest from 15+ platforms, CSV, and API
AI analyzes sentiment, themes, and impact with IBM Granite
Action Queue Engine surfaces and prioritizes urgent issues
AI drafts brand-consistent responses automatically
Executive summaries drive data-driven decisions